Psypawlogy Service Agreement
Overnight Sitting & Boarding, Boarding, Walks & Daycare

Our Approach to Care: At Psypawlogy, your pet is cared for with intention, patience, and genuine attention. We prioritize consistency, safety, and a calm, structured experience tailored to your pet’s individual needs.

This agreement is designed to support clear communication and ensure the highest quality of care for every service we provide.

Payments & Booking:
All estimates, invoices, payment details, and transaction history are available through your client portal. Payments are initiated by the client and may be completed via Zelle, Venmo, or credit/debit card through the client portal.

For services scheduled in advance, an estimate may be provided with ample notice. Final invoices are typically sent within 48 hours after services are completed.

Scheduling, Cancellations & Changes:
Services are scheduled within designated time blocks to allow for thoughtful, unrushed care. While exact arrival times cannot be guaranteed, you will always be notified prior to arrival so you know when to expect your pet’s service. Requests for schedule adjustments or service extensions are always welcome when possible and are subject to availability.

Walks & Drop-Ins:
• Cancellations made less than 2 hours prior to the scheduled service may incur a cancellation fee

Overnight Sitting, Boarding & Daycare:
• Cancellations made more than 7 days before the service start date may be eligible for a refund depending on the payment option selected
• Cancellations within 7 days may result in a retained cancellation fee
• Once services have begun, unused time is non-refundable

Pet Health, Wellness & Safety:
Your pet’s well-being—and the safety of all pets in our care—is our top priority. Clients agree to share any relevant medical history, behavioral tendencies, anxiety, reactivity, routines, or prior concerns so services can be provided safely and thoughtfully.

Health Requirements:
• Pets must be in good health and free from contagious illness
• Pets must not be experiencing diarrhea, vomiting, or signs of illness at the time of service
• Daycare pets must be healthy at drop-off

If a pet is showing signs of illness, services may be declined, paused, or ended early. If your pet has recently been ill, veterinary clearance may be required before returning to services. If a pet becomes unwell during care, you will be notified promptly and next steps will be discussed.

Transition Periods: As pets adjust to new routines, environments, daycare, boarding, or overnight care, temporary changes in appetite, stool, energy, or behavior may occur. Clients are encouraged to monitor their pet during transition periods. Psypawlogy will also closely observe your pet and communicate any notable updates with care and transparency.

Safety & Behavior: Psypawlogy reserves the right to modify, pause, or discontinue services if safety becomes a concern for the pet, caregiver, or others.

Vaccinations: All pets must be current on required vaccinations, including rabies, unless a valid veterinary exemption is provided.

Daycare dogs should also remain current on core vaccinations such as DHPP. Bordetella is strongly recommended.

Walks & Equipment: For safety and comfort, a no-pull harness may be used during walks and runs and is sanitized between uses. Clients are welcome to provide preferred equipment or purchase a dedicated harness to be used exclusively for their pet.

Clients are responsible for ensuring their pet has:
• Proper identification
• A secure collar or harness
• Safe, functional walking equipment

Daycare Services: Daycare is intentionally small-scale, structured, and supervised to provide a calm, balanced environment focused on:
• Appropriate play
• Rest and decompression
• Individualized attention

Clients agree to:
• Provide accurate drop-off and pick-up times
• Pick up their pet promptly

Late pick-ups may incur a fee.

To maintain a safe and balanced group dynamic, Psypawlogy reserves the right to limit, modify, or discontinue daycare services at any time.

Overnight Sitting:
Overnight sitting is provided in the client’s home to maintain your pet’s comfort, familiarity, and routine.

Boarding services are provided in a structured home environment designed to support your pet’s safety, comfort, and routine while away from home.

These services include consistent supervision, care, companionship, and structured routines throughout your pet’s stay.

Clients agree to:
• Provide clear care instructions, feeding routines, medications, and household information
• Ensure the home is safely accessible
• Disclose any visitors, cleaners, contractors, or other services expected during the stay

Home Access, Privacy & Liability: By booking services, you authorize Psypawlogy to enter your home as needed for the purpose of caring for your pet.
Clients agree to:
• Provide safe and reliable home access
• Disclose any individuals expected on the property during service periods
• Ensure security systems and cameras are appropriately placed and disclosed

While every reasonable precaution is taken, Psypawlogy is not liable for:
• Damage or incidents caused by third parties
• Home maintenance or system issues (plumbing, electrical, appliances, internet outages, etc.)
• Weather-related events or circumstances outside reasonable control
• Pet-related injuries or damages beyond reasonable supervision

Locksmith services may be arranged if necessary. Associated costs are the responsibility of the client unless caused by negligence. Any concerns regarding services or damages must be reported within 24 hours. Liability, if applicable, is limited to the total cost of services provided.

Emergency Veterinary Care:
In the event of a medical emergency where you cannot be reached, you authorize Psypawlogy to seek veterinary care in your pet’s best interest. All veterinary costs and related expenses remain the responsibility of the client.

Emergency Guardians & Continued Care:
If you are unreachable, care may be transitioned to your designated emergency contact or guardian. If no guardian is available, alternative care arrangements may be made at a licensed facility at the client’s expense.

If a pet is not retrieved and communication or payment has not been received within 10 days, Psypawlogy reserves the right to arrange continued care or placement to ensure the pet’s well-being.

Weather & Emergencies:
Services may be adjusted during severe weather or emergencies to prioritize the safety, health, and comfort of your pet.

Communication & Updates: You will receive thoughtful updates throughout services, including notes, photos, and GPS tracking when applicable. Open and ongoing communication is always encouraged.

Agreement
By proceeding, I acknowledge that I have read, understood, and agree to the terms outlined in this Service Agreement.

Pet Photos & Media
By agreeing below, I consent to photos/videos of my pet being used for marketing purposes.